Frequently Asked Questions
When will I receive my order and how much is delivery?
You will receive a confirmation email upon placing an order.
Delivery is via Royal Mail
Standard shipping (2-5 days) £4.95
Free standard delivery over £40
Can I return an item?
We hope you will be delighted with your order, however we accept returns within 14 days provided the candle has been unused and is in good condition in the original packaging. In these circumstances we offer an exchange (excluding postage cost) or a full refund (less the original delivery cost) provided the item has not been used within 30 days of receipt of the package in question.
If you bought the product from one of our stockists please contact them directly.
How do I get a refund/exchange?
Please email firstname.lastname@example.org quoting your order number and the reason for the return and we will provide guidance.
How long do I have to return an item?
We offer a 14-day returns policy for unused items in good condition
What postage method should I use?
If you choose to return or exchange an item that is not damaged/faulty then you will need to cover the cost of postage. As we cannot be held responsible for items lost or damaged in transit we advise you to get proof of postage.
How long will it take to process my refund?
Once your candle has arrived back safely with us we will process your refund, excluding the original delivery cost within 14 days.
What if my item is faulty?
Every order is carefully checked and packed but if you do receive an item that is faulty or has been damaged in transit please email us at email@example.com as soon as possible so that we can put everything right.
Do you deliver overseas?
We’re really sorry but we don’t currently offer overseas shipping. However, we hope to offer this service in the near future.
Should you have any other questions please email us at firstname.lastname@example.org